Last updated: August 23, 2026
ORVAELIS Packaging (“ORVAELIS,” “we,” “us,” or “our”) operates orvaelispackaging.com as a business-to-business fragrance packaging website. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you browse our website, contact us, submit a quotation request, or add products to an inquiry list.
Information we collect
- Contact and business information: name, work email, telephone or WhatsApp number, company or brand name, country or region.
- Project information: requested products or services, estimated quantity, purchasing timeframe, target market, customization requirements, messages, reference images, drawings, artwork, and other files you choose to provide.
- Inquiry-list information: products you add to a quotation request and the details submitted with that request.
- Technical information: IP address, browser and device information, referring pages, timestamps, security logs, and essential cookie data generated when you use the website.
- Correspondence: emails and other communications exchanged with our sales or support team.
How we use information
- Review product compatibility, sourcing, decoration, packaging, sampling, quantity, and timing requirements.
- Prepare quotations and respond to inquiries.
- Manage customer communications and follow-up.
- Operate, secure, troubleshoot, and improve the website and inquiry process.
- Prevent spam, fraud, misuse, and security incidents.
- Comply with applicable legal, accounting, tax, and regulatory obligations and establish or defend legal claims.
Legal bases
Where the GDPR, UK GDPR, or similar laws apply, we process personal information because it is necessary to take steps at your request before entering into a business relationship or contract; because we have legitimate interests in responding to B2B inquiries, operating and securing our website, and maintaining business records; because you have given consent where consent is requested; or because processing is necessary to comply with legal obligations. You may withdraw consent at any time without affecting processing carried out before withdrawal.
How we share information
We do not sell personal information. We may disclose information only as reasonably necessary to website hosting, form, email-delivery, security, analytics, storage, and professional service providers acting for us; to manufacturing, component, decoration, packaging, inspection, logistics, or other project partners when necessary to evaluate or fulfil your request; to authorities or advisers when required by law or necessary to protect rights and security; or in connection with a business reorganisation. We ask service providers and project partners to use information only for the relevant service or project.
International transfers
Our website, service providers, and project partners may process information in countries other than your own. Where required, we use appropriate contractual, organisational, or other lawful safeguards for international transfers. You may contact us for more information about safeguards relevant to your information.
Retention
We generally retain inquiry and correspondence records for up to 24 months after the last meaningful interaction, unless a longer period is needed for an active project, contract, warranty, dispute, legal obligation, or legitimate business record. Uploaded reference files follow the related inquiry or project retention period. Security and technical logs may be retained for shorter periods appropriate to their purpose. We delete or anonymize information when it is no longer reasonably needed.
Cookies and similar technologies
The website may use essential cookies required for WordPress, WooCommerce inquiry-list functions, form security, session continuity, preferences, and site protection. We may also use performance or analytics technologies if enabled. Where applicable law requires consent for non-essential cookies, those technologies should be used only after the required consent. You can control cookies through your browser, although blocking essential cookies may affect website functions.
Security
We use reasonable technical and organisational measures intended to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please avoid submitting unnecessary sensitive personal information in messages or uploaded files.
Your privacy rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about processing; object to certain processing; withdraw consent; opt out of the sale or sharing of personal information where applicable; and lodge a complaint with a competent data protection authority. California residents may also have applicable rights to know, correct, or delete personal information and to non-discrimination for exercising privacy rights. We do not sell personal information and do not knowingly use sensitive personal information to infer characteristics.
To exercise a privacy right, email sales@orvaelispackaging.com with “Privacy Request” in the subject line. We may need to verify your identity and authority before fulfilling a request. Legal exceptions may apply.
Children
This is a B2B website and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us so we can review and delete it where appropriate.
Third-party links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those external practices.
Changes to this policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The updated date at the top indicates the latest revision.
Contact us
For privacy questions or requests, contact ORVAELIS Packaging at sales@orvaelispackaging.com.